WeFix.it is a digital service designed for anyone struggling with everyday home repairs. It connects users with verified, reliable professionals while providing transparent pricing, service guarantees and complete support throughout the entire repair journey.
The WeFix.it project was created during my postgraduate UX studies at SWPS University, where I set out to explore a very familiar pain point: when something breaks at home, finding a trustworthy handyman is surprisingly difficult. People search online, but the experience is filled with doubts - unclear pricing, questionable reviews and a general lack of trust. My goal was to design a service that makes this process safe, simple and reliable.
The Challenge
Technical issues at home are common, yet users rarely know where to find reliable help. Existing online listings feel untrustworthy, pricing is unclear and reviews can look fabricated. Users want fast service—but they also want certainty, professionalism and security.
The design challenge was to create a solution that users feel confident relying on, even in stressful or urgent situations.
Research Process
Desk Research
Online forums revealed frustration, distrust and confusion. Many users complained about bad experiences, misleading reviews or unclear payments. It became clear that emotional safety was as important as the repair itself.
User Interviews (IDI)
I interviewed 12 participants who had recently used handyman services. Regardless of age or background, they shared similar concerns:
They wanted recommendations, clarity, professionalism and reassurance at every step. They preferred paying more if it guaranteed a trusted expert.
Key Insights
Users need more than just a directory. They need confidence.
They want to understand what the service will cost, who is coming to their home and whether they can trust that person’s skills and reliability.
The experience must guide, reassure and support them—not just facilitate a transaction.
Design Strategy
To build trust, I analyzed high-reliability services like MyTaxi and Pozamiatane.pl. The new experience had to provide transparency, quality and end-to-end care.
WeFix.it was designed as a platform that supports users before, during and after their booking. The service connects them with verified professionals, provides clear pricing and offers a smooth booking flow backed by a friendly, trustworthy brand tone.
Usability Testing
Testing showed users easily navigated the booking process.
Two key improvements emerged:
• Higher reassurance needed around entering credit card details
• Invoicing flow required simplification
These insights informed the next iteration and helped strengthen trust-building moments in the interface.
Future Development
Users want more service categories beyond basic repairs, creating opportunities for expansion. There is also potential to collaborate with property management companies and housing cooperatives.
Strengthening guarantees, refining complaints and offering a 24/7 emergency service were identified as strong value-add features.
Improved search logic and comprehensive pricing calculations would ensure users always know what they’re paying for and why.
Final Outcome
WeFix.it evolved into a trustworthy digital experience that helps people handle everyday home issues with ease. It simplifies the repair process, increases transparency and builds confidence at every stage.
In a world where online services are rapidly becoming the norm, WeFix.it positions itself as a reliable partner for solving real problems quickly, safely and professionally.
